Care Navigation Scheduler — Advanced Medical Support

U.S. Department of Veterans Affairs; Chillicothe (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to support scheduling and patient outreach at the VA Medical Center’s Care Navigation Center - Community Care.

The role interfaces with PC applications, Vista systems, and the Federal EHR to manage appointments and patient communications. Qualified candidates will have a high school diploma or equivalent and demonstrate the ability to coordinate with interdisciplinary teams, prioritize tasks, and

Qualifications

• High school diploma or equivalent is required.
• Knowledge of scheduling processes and patient communications is preferred.
• Ability to use basic PC and Vista/EHR systems is required.

Responsibilities

• Coordinate with patient care team to review clinic appointment availability and adjust schedules.
• Communicate with patients and care teams to notify follow-ups and test results.
• Process patient messages through My Healthy Vet and coordinate with care teams.

Skills

Scheduling

Interdisciplinary coordination

Customer communication

Education

High school diploma or equivalent

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to support scheduling and patient outreach at the VA Medical Center’s Care Navigation Center - Community Care.

The role interfaces with PC applications, Vista systems, and the Federal EHR to manage appointments and patient communications. Qualified candidates will have a high school diploma or equivalent and demonstrate the ability to coordinate with interdisciplinary teams, prioritize tasks, and