MENA Account Manager — Growth & Retention Lead

Respond.io; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Respond.io is seeking to build its Account Management function in the MENA region from the ground up, working directly with the Head of Department to design customer engagement and retention strategies.

The role involves managing a portfolio of self-service and key accounts, driving expansion revenue through usage growth, plan upgrades, and multi-location rollouts, while defending the base by identifying at-risk behavior and analyzing cancellations with cross-functional teams.

Qualifications

• Experience managing a portfolio of accounts and driving expansion.
• Ability to analyze cancellations and collaborate with product and revenue teams.

Responsibilities

• Build respond.io's Account Management function in MENA from scratch, working directly with the Head of Department to design customer engagement and retention strategies.
• Manage a portfolio of self-service and key accounts, driving expansion revenue through usage growth, plan upgrades, and multi-location rollouts.
• Defend the base by spotting at-risk behavior early, analyzing cancellations, and collaborating with product and revenue teams to improve outcomes.

Job description

Respond.io is seeking to build its Account Management function in the MENA region from the ground up, working directly with the Head of Department to design customer engagement and retention strategies.

The role involves managing a portfolio of self-service and key accounts, driving expansion revenue through usage growth, plan upgrades, and multi-location rollouts, while defending the base by identifying at-risk behavior and analyzing cancellations with cross-functional teams.