Memphis Patient Experience Manager, Healthcare Ops

Compass Group USA; Memphis (TN); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Wellness Programs

Employee Assistance Program

FSAs

Personal Leave

Descrizione del lavoro

Crothall Healthcare, a Compass Group company, seeks a System Patient Experience Manager in Memphis, TN to lead patient experience initiatives with unit leadership. You will coordinate surveys, monitor satisfaction metrics, and drive account retention across hospital partners.

The role requires 2–3 years in-servicing or related customer service training, hospitality/healthcare experience, and strong organizational skills. Travel and collaboration with on-site teams are expected.

Competenze

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows-based office software (Word, Excel, PowerPoint, Outlook).
• Exhibits initiative, responsibility, flexibility and leadership.
• Knowledge of contract administration and office procedures.
• Fiscal and budgetary skills.

Mansioni

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction to ensure account retention.
• Administers required client surveys and responds promptly.
• Monitors compliance and follow-up of patient satisfaction initiatives.
• Assists in developing, monitoring, and evaluating patient satisfaction action plans.
• Participates in hospital committees related to patient satisfaction.
• Ensures compliance with CMS and JCAHO requirements.
• Promotes regional patient satisfaction progress and recognizes improvements.
• Keeps updated on patient satisfaction trends and industry conditions.
• Works with on-site management to reach operational goals.
• Participates in PE Department learning sessions and webinars.
• Provides recognition for successful programs.
• Prepares development and training plans for patient satisfaction.
• Composes patient satisfaction reports as needed.

Conoscenze

Customer service

Coaching

Organizational skills

Leadership

Office software

Formazione

HS diploma/GED

4-year degree (preferred)

Strumenti

Microsoft Office

Descrizione del lavoro

Crothall Healthcare, a Compass Group company, seeks a System Patient Experience Manager in Memphis, TN to lead patient experience initiatives with unit leadership. You will coordinate surveys, monitor satisfaction metrics, and drive account retention across hospital partners.

The role requires 2–3 years in-servicing or related customer service training, hospitality/healthcare experience, and strong organizational skills. Travel and collaboration with on-site teams are expected.