Memory Care Program Director

Highgate at Flagstaff; Flagstaff (AZ); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

401(k) with matching

Employee referral bonuses

Health benefits + PTO

Growth opportunities

Inclusive workplace culture

Job summary

Highgate Senior Living in Flagstaff, AZ is seeking a Cottage Care Coordinator to guide memory care services, support families, and lead the Cottage team in delivering a consistent, meaningful experience for residents living with progressive dementias.

You will oversee care plans, coordinate with families and department leaders, and ensure resident needs, life stories, and preferences shape daily support, while upholding Highgate standards.

Qualifications

• 21 years of age or older.
• Active Arizona CCG credential in good standing.
• Current CPR and First Aid certification, or ability to obtain.
• Current TB test and successful criminal background clearance.
• Demonstrated advanced knowledge of varying types of dementia.
• Experience supporting residents through the progression of dementia.
• Strong communication, writing, computer, typing, and interpersonal skills.
• Valid driver's license.
• Ability to sit, stand, bend, and move continuously during work hours and lift or carry up to 50 pounds with assistance.
• Ability to meet all applicable state and local licensing requirements.
• Demonstrated leadership experience in a resident care setting.

Responsibilities

• Oversee the care and service provided to Cottage residents.
• Create, update, and implement individualized service plans based on resident needs, preferences, and life stories.
• Coordinate with families, physicians, and community leadership to communicate care changes.
• Recruit, hire, train, coach, and supervise Cottage Care Partners.
• Develop staffing plans and monitor labor within budget.
• Provide hands-on training and regular performance feedback to the team.
• Coordinate family meetings and serve as the primary contact for concerns.
• Partner with leaders to align clinical, dining, activity, and care needs.
• Support programming standards such as aromatherapy, purposeful living, and hydration programs.
• Use person-first approaches to address distress or anxiety.

Skills

Compassionate leadership

Memory care knowledge

Communication skills

Organized and dependable

Conflict resolution

Education

Active Arizona CCG credential

CPR and First Aid certification

Job description

Highgate Senior Living in Flagstaff, AZ is seeking a Cottage Care Coordinator to guide memory care services, support families, and lead the Cottage team in delivering a consistent, meaningful experience for residents living with progressive dementias.

You will oversee care plans, coordinate with families and department leaders, and ensure resident needs, life stories, and preferences shape daily support, while upholding Highgate standards.