Memory Care Coordinator

Highgate at Flagstaff; Flagstaff (AZ); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

401(k) with matching

Employee referral bonuses

Health benefits + PTO

Growth opportunities

Inclusive workplace culture

Job summary

Highgate Senior Living in Flagstaff, AZ is seeking a Cottage Care Coordinator to guide memory care services, support families, and lead the Cottage team in delivering a consistent, meaningful experience for residents living with progressive dementias.

You will oversee care plans, coordinate with families and department leaders, and ensure resident needs, life stories, and preferences shape daily support, while upholding Highgate standards.

Qualifications

• 21 years of age or older.
• Active Arizona CCG credential in good standing.
• Current CPR and First Aid certification, or ability to obtain.
• Current TB test and successful criminal background clearance.
• Demonstrated advanced knowledge of varying types of dementia.
• Experience supporting residents through the progression of dementia.
• Strong communication, writing, computer, typing, and interpersonal skills.
• Valid driver's license.
• Ability to sit, stand, bend, and move continuously during work hours and lift or carry up to 50 pounds with assistance.
• Ability to meet all applicable state and local licensing requirements.
• Demonstrated leadership experience in a resident care setting.

Responsibilities

• Oversee the care and service provided to Cottage residents.
• Create, update, and implement individualized service plans based on resident needs, preferences, and life stories.
• Coordinate with families, physicians, and community leadership to communicate care changes.
• Recruit, hire, train, coach, and supervise Cottage Care Partners.
• Develop staffing plans and monitor labor within budget.
• Provide hands-on training and regular performance feedback to the team.
• Coordinate family meetings and serve as the primary contact for concerns.
• Partner with leaders to align clinical, dining, activity, and care needs.
• Support programming standards such as aromatherapy, purposeful living, and hydration programs.
• Use person-first approaches to address distress or anxiety.

Skills

Compassionate leadership

Memory care knowledge

Communication skills

Organized and dependable

Conflict resolution

Education

Active Arizona CCG credential

CPR and First Aid certification

Job description

Cottage Care Coordinator | Highgate Senior Living - Flagstaff, AZ

Compensation: $72,000-$80,000 per year

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. Highgate Senior Living takes a holistic, person-first approach to supporting residents and families with warmth, dignity, and purpose. As Cottage Care Coordinator, you'll guide memory care services, support families, and lead the Cottage team in creating a consistent, meaningful experience for residents living with progressive dementias.

ABOUT THE ROLE

The Cottage Care Coordinator oversees the care and service provided to Cottage residents. You'll lead Cottage Care Partners, develop individualized service plans, coordinate with families and department leaders, and help ensure each resident’s needs, preferences, and life story shape their daily support.

WHAT YOU’LL DO

• Oversee the care and service provided to Cottage residents.
• Create, update, and implement individualized service plans based on resident needs, preferences, and life stories.
• Participate in resident assessments and communicate changes in care promptly to families, physicians, and community leadership.
• Recruit, hire, train, coach, and supervise Cottage Care Partners.
• Develop staffing plans, support coverage needs, and monitor labor and overtime within budget.
• Provide hands-on training and regular performance feedback to resident care team members.
• Facilitate family meetings and serve as the first point of contact for resident and family concerns.
• Partner with department leaders to coordinate clinical, dining, activity, environmental, and care needs.
• Support Highgate programming standards, including aromatherapy, purposeful living, spa bathing, hydration, and nutrition programs.
• Help team members respond to distress or situational anxiety with person-first, nonpharmacological approaches whenever appropriate.
• Maintain compliance with state and local licensing requirements, resident rights, and Highgate policies and procedures.
• Monitor quality assurance, incident reporting, supplies, and Cottage presentation.

SKILLS & ATTRIBUTES

• Compassionate, person-first leadership style.
• Advanced knowledge of progressive dementias and memory care practices.
• Strong communication, coaching, delegation, and conflict-resolution skills.
• Organized and dependable, with sound judgment and follow-through.
• Comfortable balancing resident advocacy, family communication, staffing, and compliance responsibilities.
• Able to lead by example and build trust across teams.

RELATABLE EXPERIENCE

• Memory care or dementia care leadership.
• Senior living, assisted living, or healthcare team supervision.
• Resident assessments and service plan development.
• Family communication and care conferences.
• Training, scheduling, and performance management of direct-care team members.
• Quality assurance and regulatory compliance.

QUALIFICATIONS

• 21 years of age or older.
• Active Arizona CCG credential in good standing.
• Current CPR and First Aid certification, or ability to obtain.
• Current TB test and successful criminal background clearance.
• Demonstrated advanced knowledge of varying types of dementia.
• Experience supporting residents through the progression of dementia.
• Strong communication, writing, computer, typing, and interpersonal skills.
• Valid driver's license.
• Ability to sit, stand, bend, and move continuously during work hours and lift or carry up to 50 pounds with assistance.
• Ability to meet all applicable state and local licensing requirements.
• Demonstrated leadership experience in a resident care setting.

WHY JOIN HIGHGATE

• A mission-driven culture centered on community, not a facility.
• 401(k) with matching.
• Employee referral bonuses.
• Comprehensive medical, dental, and vision benefits, plus paid time off.
• Growth pathways and professional development opportunities.
• An inclusive, supportive workplace where heart and purpose matter.