Membership & Wellness Engagement Specialist

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

YMCA of Metropolitan Los Angeles is seeking a part-time Membership Sales Representative at the Collins and Katz Family YMCA in Los Angeles, CA. The role focuses on welcoming members, promoting programs, and driving membership growth and retention.

The position emphasizes relationship-building, proactive outreach, and exceptional service to advance the Y’s mission of healthy living and inclusion. Eligible for flexible shifts and weekend coverage.

Qualifications

• Education: High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
• Specialized skills: Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.
• RELATED EXPERIENCE: 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.

Responsibilities

• Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
• Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
• Facilitate small-group connections to enhance member belonging and long-term engagement.
• Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
• Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Member management systems

Education

High school diploma or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field

Tools

Microsoft Office

Member management systems

Job description

YMCA of Metropolitan Los Angeles is seeking a part-time Membership Sales Representative at the Collins and Katz Family YMCA in Los Angeles, CA. The role focuses on welcoming members, promoting programs, and driving membership growth and retention.

The position emphasizes relationship-building, proactive outreach, and exceptional service to advance the Y’s mission of healthy living and inclusion. Eligible for flexible shifts and weekend coverage.