Membership Growth & Belonging Manager

YMCA of Metropolitan Los Angeles; Monrovia (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

YMCA of Metropolitan Los Angeles is seeking a Membership & Belonging Manager to lead day-to-day membership growth, engagement, and retention at the center. This role supervises front-line staff, drives daily sales activity, and ensures a high-quality member experience.

Working closely with the Associate Executive Director, this role translates strategy into execution to support membership goals and center performance.

Qualifications

• Strong communication and interpersonal skills.
• Ability to coach and support team performance.
• Strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead daily membership sales activity including tours, appointments, follow-up, and enrollment support.
• Ensure consistent execution of the membership sales process across all staff.
• Monitor prospective member activity and ensure timely and effective follow-up.
• Assist in achieving monthly membership sales and revenue goals through daily execution.
• Oversee tracking and management of all prospective members from inquiry to conversion.
• Provide coaching on sales practices, member engagement, and service standards.
• Support onboarding and engagement efforts to connect members to programs and services.
• Maintain operational standards related to member services, safety, and compliance.

Skills

Communication

Coaching

Organization

Multitasking

Education

High school diploma

Bachelor's Degree preferred

Job description

YMCA of Metropolitan Los Angeles is seeking a Membership & Belonging Manager to lead day-to-day membership growth, engagement, and retention at the center. This role supervises front-line staff, drives daily sales activity, and ensures a high-quality member experience.

Working closely with the Associate Executive Director, this role translates strategy into execution to support membership goals and center performance.