Membership Sales Representative (4782)

YMCA of Metropolitan Los Angeles

Los Angeles (CA)

On-site

USD 21,000 - 30,000

Part time

4 days ago

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Job summary

YMCA of Metropolitan Los Angeles is seeking a part-time Membership Sales Representative at the Collins and Katz Family YMCA in Los Angeles, CA. The role focuses on welcoming members, promoting programs, and driving membership growth and retention.

The position emphasizes relationship-building, proactive outreach, and exceptional service to advance the Y’s mission of healthy living and inclusion. Eligible for flexible shifts and weekend coverage.

Qualifications

Education: High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
Specialized skills: Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.
RELATED EXPERIENCE: 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.

Responsibilities

Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
Facilitate small-group connections to enhance member belonging and long-term engagement.
Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Member management systems

Education

High school diploma or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field

Tools

Microsoft Office

Member management systems

Job description

Job Details: Job Location: Collins and Katz Family YMCA - Los Angeles, CA 90025, Position Type: Part Time (up to 29 hours), Salary Range: $18.47 - $18.47 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Membership & Sales, POSITION SUMMARY

The Membership Sales Representative is responsible for fostering a culture of belonging, health, and connection across YMCA membership and wellness experiences. The Membership Sales Representative serves as a frontline ambassador for the YMCA — welcoming all, connecting members to programs and people, helping them pursue their wellness goals, and driving membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, this position advances the Y’s mission to strengthen the foundations of community through healthy living and inclusion.

ESSENTIAL FUNCTIONS

Membership Engagement and Belonging

Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.

Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.

Facilitate small-group connections to enhance member belonging and long-term engagement.

Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.

Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Membership Sales and Retention

Actively promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.

Conduct prospective member interviews, tours, and follow-ups — closing with an invitation to join the YMCA.

Meet or exceed individual and team membership sales and retention goals.

Implement grassroots and digital outreach strategies to engage local communities and attract new members.

Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.

Healthy Living Support

Support members in achieving health and wellness goals by monitoring progress, offering encouragement, and connecting them to appropriate programs.

Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.

Monitor activity in the fitness center to ensure safety, cleanliness, and a positive environment for all.

Assist in implementing health education initiatives, fitness challenges, and community wellbeing events.

Operations and Compliance

Accurately process memberships, payments, and registrations while maintaining data integrity.

Adhere to cash-handling procedures and maintain confidentiality of member information.

Uphold YMCA policies related to safety, supervision, mandated reporting, and risk management.

Participate in staff meetings, trainings, and association-wide campaigns such as the Annual Support Campaign.

Model and enforce the YMCA’s Code of Conduct and Core Values of Caring, Respect, Honesty, and Responsibility.

Leadership

Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.

Participate in community outreach through grassroots outings, building relationships and partnerships with community leaders, local businesses, and local government.

Attend staff meetings and trainings as required.

Uphold YMCA policies for safety, supervision, mandated reporting and risk management.

Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.

Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.

All other duties as assigned by your supervisor.

YMCA LEADERSHIP COMPETENCIES

The Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership:

Advancing Our Mission & Cause:

Competencies Include: Change Leadership, Engaging Community, Philanthropy, & Volunteerism

Building Relationships:

Competencies Include: Collaboration, Communication & Influence, & Inclusion

Leading Operations:

Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management

Developing & Inspiring Others:

Competencies Include: Emotional Maturity & Developing Self & Others

While all competencies are significant, the following are critical to success in this position:

Engaging Community

Communication & Influence

Functional Expertise

Developing Self & Others

Qualifications: MINIMUM QUALIFICATIONS

EDUCATION: High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.

SPECIALIZED SKILLS: Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.

RELATED EXPERIENCE: 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred. Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.