Membership & Support Coordinator (Hybrid)

Beacon Hill Staffing Group, LLC; Washington (District of Columbia); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Membership Coordinator to support a nationally recognized professional association in Washington, DC on a temporary basis with potential to go permanent. The role involves serving as a primary contact for stakeholders, handling high-volume inquiries, and assisting with certification processes.

The position offers a hybrid schedule with three days onsite. The ideal candidate has 2+ years in customer service, strong communication and problem-solving

Qualifications

• 2+ years of customer service experience.
• Strong communication, customer service, and active listening skills.
• Excellent problem-solving abilities and attention to detail.
• Strong proofreading and written communication skills.
• Proficiency in Microsoft Office; CRM or database experience preferred.

Responsibilities

• Serve as a primary point of contact for stakeholders, providing support via phone, email, and CRM systems
• Handle high-volume inquiries, resolve issues, process requests, and maintain accurate customer records
• Support certification-related processes, including application processing and administrative functions
• Research and resolve customer concerns, escalating complex issues when necessary
• Provide reception support, assist with special projects, and collaborate across departments

Skills

Customer service

Communication

Active listening

Detail-oriented

Proofreading

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

CRM

Database experience

Job description

Beacon Hill Staffing Group, LLC is seeking a Membership Coordinator to support a nationally recognized professional association in Washington, DC on a temporary basis with potential to go permanent. The role involves serving as a primary contact for stakeholders, handling high-volume inquiries, and assisting with certification processes.

The position offers a hybrid schedule with three days onsite. The ideal candidate has 2+ years in customer service, strong communication and problem-solving