Membership Coordinator - $23-$25/hr - DC

Beacon Hill Staffing Group, LLC; Washington (District of Columbia); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Membership Coordinator to support a nationally recognized professional association in Washington, DC on a temporary basis with potential to go permanent. The role involves serving as a primary contact for stakeholders, handling high-volume inquiries, and assisting with certification processes.

The position offers a hybrid schedule with three days onsite. The ideal candidate has 2+ years in customer service, strong communication and problem-solving

Qualifications

• 2+ years of customer service experience.
• Strong communication, customer service, and active listening skills.
• Excellent problem-solving abilities and attention to detail.
• Strong proofreading and written communication skills.
• Proficiency in Microsoft Office; CRM or database experience preferred.

Responsibilities

• Serve as a primary point of contact for stakeholders, providing support via phone, email, and CRM systems
• Handle high-volume inquiries, resolve issues, process requests, and maintain accurate customer records
• Support certification-related processes, including application processing and administrative functions
• Research and resolve customer concerns, escalating complex issues when necessary
• Provide reception support, assist with special projects, and collaborate across departments

Skills

Customer service

Communication

Active listening

Detail-oriented

Proofreading

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

CRM

Database experience

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a nationally recognized professional association, is seeking a Membership Coordinator to join their team on a temporary basis with the potential to go permanent in Washington, D.C.

About The Job:

• Serve as a primary point of contact for stakeholders, providing support via phone, email, and CRM systems
• Handle high-volume inquiries, resolve issues, process requests, and maintain accurate customer records
• Support certification-related processes, including application processing and administrative functions
• Research and resolve customer concerns, escalating complex issues when necessary
• Provide reception support, assist with special projects, and collaborate across departments
• Manage increasingly complex stakeholder requests, payments, account updates, and escalations based on experience level

About You:

• High school diploma required; Bachelor's degree strongly preferred
• 2+ years of customer service experience
• Strong communication, customer service, and active listening skills
• Excellent problem-solving abilities and attention to detail
• Strong proofreading and written communication skills
• Proficiency in Microsoft Office; CRM or database experience preferred
• Ability to manage multiple priorities, follow established procedures, and adapt to change
• Professional, collaborative team player with a customer-focused mindset

About The Position:

• Start Date: ASAP!
• $23-$25/hr
• Permanent salary: $51K-$54K
• Hybrid schedule: 3 days onsite
• Metro Accessible!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)