Membership Services Manager - Member Experience & Renewals

Inter Miami CF LLC; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Inter Miami CF LLC is seeking a Manager, Membership Services to lead the membership team, oversee trainings, track KPIs, and manage day-to-day service for season ticket members.

The role involves coordinating with CRM/BI, driving renewal goals, and planning exclusive member events. Fluency in English and Spanish is preferred; 5+ years in sports or related field is desirable. On-site in Florida, with events throughout the calendar year.

Qualifications

• Bachelor’s degree in Business, Sports Management, Marketing or related field preferred.
• Minimum of 5+ years’ related experience in professional or collegiate sports preferred.
• Experience in the Florida marketplace preferred.
• Fluency in English and Spanish preferred.

Responsibilities

• Support the Director of Membership Services with development, fulfillment, execution and overall service management for Inter Miami CF season ticket members.
• Provide leadership, direction, training and support to Membership Services Executives.
• Collaborate with CRM/BI department to assign all season ticket members to Membership Service Executives.
• Reach an agreed upon goal for renewal of season ticket members.
• Work with Director of Guest Experience on match day to help troubleshoot game day challenges.
• Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
• Ensure customer data and profile requirements are accurately represented in database.
• Accurately and successfully convey all key messages to all season ticket members.
• Work with Director of Membership Service to create all applicable Membership benefits, programs, rewards, experiences and events.
• Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.
• Identify areas to improve on and off game day experience.
• Reporting of various individual and/or departmental efforts.
• Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
• Act as information liaison for all Inter Miami CF home games and stadium events.
• Survey and analysis of various reporting (attendance, game day experience, etc.).
• All other responsibilities as required.

Skills

Leadership

Training delivery

KPI tracking

Customer service

Communication

Spanish language

Education

Bachelor's degree

Tools

Archtics

Ticketmaster

Microsoft Office

Job description

Inter Miami CF LLC is seeking a Manager, Membership Services to lead the membership team, oversee trainings, track KPIs, and manage day-to-day service for season ticket members.

The role involves coordinating with CRM/BI, driving renewal goals, and planning exclusive member events. Fluency in English and Spanish is preferred; 5+ years in sports or related field is desirable. On-site in Florida, with events throughout the calendar year.