Season Ticket Member Experience Manager

Minnesota United FC; Golden Valley (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement savings plans

Paid time off

Additional perks

Job summary

Minnesota United FC is seeking a Manager, Member Services to lead our Season Ticket Member program. You will oversee a team of Account Executives, plan match day experiences, and drive proactive engagement to sustain renewals and loyalty.

You will collaborate across departments to elevate the member experience, support sales goals, and ensure exceptional service for Season Ticket Members, including usage of SeatGeek/Unify and Agilitek CRM.

Qualifications

• Bachelor’s degree in related field, or combination of education and work experience.
• 3+ years of customer service and/or ticket sales experience in sports or related industry.
• Previous experience and success in selling season tickets.
• Previous experience managing a team in selling environment preferred.
• Ability to train, coach, and motivate ticket sales representatives.
• Ability to maintain a flexible work schedule (evenings and weekends).
• Bilingual skills (English/Spanish) are a plus.

Responsibilities

• Partner with the Director, Member Services to manage, coach, and develop a team of 6 Account Executives, fostering accountability and consistent achievement of sales goals.
• Plan, coordinate, and execute memorable Season Ticket Member events, including match day experiences.
• Support season ticket sales, renewals, and retention goals through proactive member engagement strategies.
• Lead initiatives that drive team culture, including sales contests, recognition programs, power hours, and team‑building events.
• Develop and execute retention campaigns designed to strengthen member loyalty and increase renewals.
• Help oversee match day operations across premium spaces, guest service areas, the Wonderwall, and team environments.
• Serve as an expert resource on ticketing platforms (SeatGeek/Unify) and CRM systems (Agilitek).
• Deliver exceptional service while building strong relationships with Season Ticket Members.
• Assist with the management and execution of the season ticket automatic renewal process.
• Collaborate across departments to enhance the member experience and support organizational goals.

Skills

Customer service

Ticket sales

Team leadership

Coaching & training

Flexible schedule

Bilingual English/Spanish

Education

Bachelor’s degree or equivalent

Tools

SeatGeek

Unify

CRM (Agilitek)

Job description

Minnesota United FC is seeking a Manager, Member Services to lead our Season Ticket Member program. You will oversee a team of Account Executives, plan match day experiences, and drive proactive engagement to sustain renewals and loyalty.

You will collaborate across departments to elevate the member experience, support sales goals, and ensure exceptional service for Season Ticket Members, including usage of SeatGeek/Unify and Agilitek CRM.