Sports Membership & Ticketing Concierge

ASM Global; Coral Gables (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global, in partnership with the University of Miami, is seeking a part-time Membership Service Representative to support ticket holders and fans. You will handle customer service, renewals, account updates, and game-day support, reporting to the Membership Service Manager.

This role is ideal for a UM student with an interest in sports management, ticketing, or hospitality. Strong communication, organization, and a professional approach are essential, with availability for evenings,

Qualifications

• Must be a current University of Miami student.
• Interest in sports management, ticketing, hospitality, or customer service.
• Strong organizational and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level.
• Willingness to work evenings, weekends, and game days as needed.

Responsibilities

• Communicate with and assist season ticket holders across all ticketed sports: Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.
• Coordinate and execute service calls, emails, and other touchpoints to current customers.
• Assist with service efforts on game days, member events, and special events.
• Effectively use Salesforce to accurately record client interactions, feedback, service issues, and follow-up activity.
• Assist with administrative ticket functions, including account updates, ticket delivery questions, and general customer support.
• Support renewal campaigns, onboarding efforts, and other membership service initiatives as directed by the Membership Service Manager.
• Assist with any special projects or duties as assigned by membership service leadership.
• Meet daily activity expectations, including calls answered/made, activities completed, and other service-related metrics.

Skills

Student status

Customer service

Communication skills

Team collaboration

Professionalism

Evenings/weekends

Education

University of Miami student

Tools

Salesforce

Job description

Legends Global, in partnership with the University of Miami, is seeking a part-time Membership Service Representative to support ticket holders and fans. You will handle customer service, renewals, account updates, and game-day support, reporting to the Membership Service Manager.

This role is ideal for a UM student with an interest in sports management, ticketing, or hospitality. Strong communication, organization, and a professional approach are essential, with availability for evenings,