Membership Services & Engagement Coordinator

Ymcatc; Oakland (CA); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Generous health insurance benefits

Paid time off and holidays

10% company-paid retirement contribution after two years

Free nationwide Y membership for you and your family

Job summary

A community service organization in Oakland is looking for a Membership Coordinator to manage membership records and ensure excellent service to members. You'll advocate for customer service, assist in recruitment and training of staff, and coordinate information across departments. Ideal candidates will have strong administrative skills and experience in customer service. The role involves a flexible schedule including evenings and some weekends, and offers competitive compensation and generous benefits.

Qualifications

• 4-5 years of related experience in administration and/or customer service.
• Excellent customer service and administrative skills.
• Ability to relate effectively to diverse groups.

Responsibilities

• Ensure all membership records are maintained properly.
• Advocate for exceptional customer service in the branch.
• Coordinate information between Member Services and other departments.
• Assist with recruitment and retention of members.
• Support member engagement events and promotional activities.

Skills

Customer service expertise

Administrative skills

Communication skills

Proficiency in Microsoft Word and Outlook

Education

High school diploma or GED

4-year college degree preferred

Job description

A community service organization in Oakland is looking for a Membership Coordinator to manage membership records and ensure excellent service to members. You'll advocate for customer service, assist in recruitment and training of staff, and coordinate information across departments. Ideal candidates will have strong administrative skills and experience in customer service. The role involves a flexible schedule including evenings and some weekends, and offers competitive compensation and generous benefits.