Membership Coordinator

Ymcatc; Oakland (CA); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Generous health insurance benefits

Paid time off and holidays

10% company-paid retirement contribution after two years

Free nationwide Y membership for you and your family

Job summary

A community service organization in Oakland is looking for a Membership Coordinator to manage membership records and ensure excellent service to members. You'll advocate for customer service, assist in recruitment and training of staff, and coordinate information across departments. Ideal candidates will have strong administrative skills and experience in customer service. The role involves a flexible schedule including evenings and some weekends, and offers competitive compensation and generous benefits.

Qualifications

• 4-5 years of related experience in administration and/or customer service.
• Excellent customer service and administrative skills.
• Ability to relate effectively to diverse groups.

Responsibilities

• Ensure all membership records are maintained properly.
• Advocate for exceptional customer service in the branch.
• Coordinate information between Member Services and other departments.
• Assist with recruitment and retention of members.
• Support member engagement events and promotional activities.

Skills

Customer service expertise

Administrative skills

Communication skills

Proficiency in Microsoft Word and Outlook

Education

High school diploma or GED

4-year college degree preferred

Job description

Oakland Y
2350 Broadway
Oakland, CA 94612, USA

Description

The Membership Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service.

ESSENTIAL FUNCTIONS:

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in the recruitment, on-boarding, and coaching of membership staff.
• Review and evaluate all current systems and make recommendations for improvements to supervisor.
• Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional, marketing and public relations activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in the management of front desk operations ensuring efficient administrative processes.
• May assist with membership sales by conducting tours for potential new members.
• Support and implement member engagement events and promotional activities.
• Assist with the preparation and monitoring of membership budget.
• Assist in YMCA fund raising activities and special events.
• Special projects and other duties as assigned.

LEADERSHIP COMPETENCIES:

• Functional Expertise
• Inclusion
• Fiscal management
• Communication and Influence

QUALIFICATIONS:

• High school diploma or GED and 4 year college degree preferred
• Two - five years of related experience in administration and/or customer service
• Excellent customer service and administrative skills
• High level of proficiency in Microsoft Word, Outlook and other computer programs and office machines necessary to perform the duties of the job
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

COMPENSATION:

• Salary Range of $27-30/hr DOE
• Generous health insurance benefit with no cost and low-cost premium
• Paid time off and paid holidays
• 10% company paid retirement contribution after two years of service
• Free nationwide Y membership for you and your family

SCHEDULE:

• Tuesdays - Fridays12:45pm - 9:15pm
• Saturdays-8:45am - 5:15pm
• Schedule subject to change based on Branch needs and events

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.