Member Experience & Engagement Coordinator

Ravi's Import Warehouse; Oakland (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Generous health insurance benefit

Paid time off and paid holidays

10% company paid retirement contribution after two years of service

Free nationwide Y membership for you and your family

Job summary

A leading import warehouse in Oakland, California is seeking a Membership Coordinator to ensure excellent member service and maintain membership records. The ideal candidate should have 2-5 years of related experience in administration and customer service, along with strong skills in Microsoft Word and Outlook. This full-time role offers a salary range of $24-$28/hr, generous health benefits, paid time off, and a 10% retirement contribution after two years. Join our team and make a difference!

Qualifications

• High school diploma or GED; 4‑year college degree preferred.
• Two–five years of related experience in administration and/or customer service.
• Excellent customer service and administrative skills.
• High level of proficiency in Microsoft Word, Outlook, and other computer programs and office machines necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in recruitment and coaching of membership staff.
• Review current systems and make recommendations for improvements.
• Identify problem areas affecting the Member Services area and inform management.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in managing front desk operations.
• May assist with membership sales.
• Support member engagement events and promotional activities.
• Assist with membership budget preparation and monitoring.
• Assist in YMCA fundraising activities.
• Complete special projects and other duties as assigned.

Job description

A leading import warehouse in Oakland, California is seeking a Membership Coordinator to ensure excellent member service and maintain membership records. The ideal candidate should have 2-5 years of related experience in administration and customer service, along with strong skills in Microsoft Word and Outlook. This full-time role offers a salary range of $24-$28/hr, generous health benefits, paid time off, and a 10% retirement contribution after two years. Join our team and make a difference!