Membership Services Associate (Remote)

Sky Health Care Management; Columbus (GA); Remote; USD 35,000 - 52,000; Full time

Job summary

Sky Health Care Management is hiring a friendly Membership Services Associate in Columbus to assist members with enrollment, renewals, and account updates. You will help ensure accurate records and a positive member experience.

The role requires strong communication skills, excellent organization, and comfort with databases and office software. No strict prerequisites for prior membership experience.

Qualifications

• Customer service experience preferred but not required.
• Maintain accurate member records and documentation of interactions.
• Explain membership options, policies, and services clearly.
• Handle personal information responsibly per company procedures.

Responsibilities

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

Skills

Strong customer-service

Excellent organization

Attention to detail

Computer literacy

Tools

Office software

Job description

About the Role

We’re seeking a friendly, organized Membership Services Associate to support members with enrollment, account updates, and general questions. You’ll help ensure accurate records and a positive member experience.

Responsibilities

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

Qualifications

• Strong customer-service and communication skills.
• Excellent organization and attention to detail.
• Comfortable using computers, databases, and office software.
• Ability to handle multiple requests professionally.
• Membership, administrative, or customer-support experience is preferred but not required.