Membership Sales and Account Manager

ROCS Grad Staffing; Silver Spring (MD); Hybrid; USD 80,000 - 95,000; Full time

Job summary

ROCS Grad Staffing in Silver Spring, MD is seeking a Membership Sales & Account Manager to grow and maintain organizational memberships. You will manage the full membership lifecycle, handle inquiries, onboard new accounts, and drive renewals, reporting metrics and maintaining accurate records.

The role is suited for a relationship-driven, organized professional who thrives in sales, customer service, and account management within a hybrid work setting.

Qualifications

• 3+ years experience in membership development, sales, account management, or association/nonprofit operations.
• Bachelor's degree preferred.
• Experience managing customer or member relationships, renewals, and sales opportunities.
• Strong experience with CRM or membership database systems.
• Advanced Microsoft Excel skills, including pivot tables and VLOOKUP.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Professional and customer-focused approach with strong problem-solving skills.
• Ability to work independently, take ownership of responsibilities, and follow up effectively.

Responsibilities

• Respond to membership inquiries, communicate membership benefits, and follow up with prospective members.
• Manage the membership sales process from initial inquiry through onboarding.
• Build and maintain relationships with existing members and organizational accounts.
• Manage membership renewals, track upcoming expiration dates, and follow up on outstanding renewals.
• Identify opportunities to increase membership participation and revenue.
• Maintain accurate membership records, update account information, and manage database entries.
• Prepare membership reports and track account activity and revenue goals.
• Provide administrative support, respond to inquiries, and assist with account updates.
• Support customer service operations by answering questions and resolving member concerns.
• Assist with general administrative tasks and special projects as needed.

Job description

Why You Want to Work Here:

As a Membership Sales & Account Manager, you will play an important role in growing and maintaining organizational memberships. You will manage the full membership lifecycle, including responding to inquiries, developing relationships with prospective members, onboarding new accounts, and managing renewals. You will also provide account support, maintain accurate membership records, and assist with reporting and administrative operations. This role is ideal for a relationship-driven, organized professional who enjoys sales, customer service, and account management.

Responsibilities:

• Respond to membership inquiries, communicate membership benefits, and follow up with prospective members.
• Manage the membership sales process from initial inquiry through onboarding.
• Build and maintain relationships with existing members and organizational accounts.
• Manage membership renewals, track upcoming expiration dates, and follow up on outstanding renewals.
• Identify opportunities to increase membership participation and revenue.
• Maintain accurate membership records, update account information, and manage database entries.
• Prepare membership reports and track account activity and revenue goals.
• Provide administrative support, respond to inquiries, and assist with account updates.
• Support customer service operations by answering questions and resolving member concerns.
• Assist with general administrative tasks and special projects as needed.

Requirements:

• At least 3 years of experience in membership development, sales, account management, customer service, or association/nonprofit operations.
• Bachelor's degree preferred.
• Experience managing customer or member relationships, renewals, and sales opportunities.
• Strong experience with CRM or membership database systems.
• Advanced Microsoft Excel skills, including pivot tables and VLOOKUP.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Professional and customer-focused approach with strong problem-solving skills.
• Ability to work independently, take ownership of responsibilities, and follow up effectively.

Silver Spring, MD

Hybrid

$80,000 - $95,000