Membership Sales & Account Manager

ROCS Grad Staffing; Silver Spring (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

ROCS Grad Staffing in Silver Spring, MD is seeking a Membership Sales & Account Manager to grow and maintain organizational memberships. You will respond to inquiries, onboard new accounts, renew memberships, and provide ongoing account support.

You will also manage records and assist with reporting and administrative tasks. The ideal candidate is relationship-driven, highly organized, and proficient with CRM systems and advanced Excel capabilities to drive renewal opportunities and revenue

Qualifications

• 3+ years in membership development, sales, account management, customer service, or nonprofit ops.
• Experience managing renewals and sales opportunities.
• Proficiency with CRM or membership databases.
• Strong Excel skills, including PivotTables and VLOOKUP.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts and meet deadlines.

Responsibilities

• Respond to membership inquiries and communicate benefits to prospective members.
• Manage the sales process from inquiry through onboarding.
• Build and maintain relationships with existing members and organizational accounts.
• Manage renewals, track expiration dates, and follow up on renewals.
• Identify opportunities to increase participation and revenue.
• Maintain accurate membership records and update account information.
• Prepare membership reports and track activity and revenue goals.
• Provide administrative support and assist with account updates.
• Support customer service by addressing questions and resolving concerns.
• Assist with general administrative tasks and special projects as needed.

Skills

CRM Systems

Excel pivot tables

VLOOKUP

Communication

Organization

Multitasking

Customer service

Tools

CRM software

Job description

As a Membership Sales & Account Manager, you will play an important role in growing and maintaining organizational memberships. You will manage the full membership lifecycle, including responding to inquiries, developing relationships with prospective members, onboarding new accounts, and managing renewals. You will also provide account support, maintain accurate membership records, and assist with reporting and administrative operations. This role is ideal for a relationship-driven, organized professional who enjoys sales, customer service, and account management.

Responsibilities:

• Respond to membership inquiries, communicate membership benefits, and follow up with prospective members.
• Manage the membership sales process from initial inquiry through onboarding.
• Build and maintain relationships with existing members and organizational accounts.
• Manage membership renewals, track upcoming expiration dates, and follow up on outstanding renewals.
• Identify opportunities to increase membership participation and revenue.
• Maintain accurate membership records, update account information, and manage database entries.
• Prepare membership reports and track account activity and revenue goals.
• Provide administrative support, respond to inquiries, and assist with account updates.
• Support customer service operations by answering questions and resolving member concerns.
• Assist with general administrative tasks and special projects as needed.

Requirements:

• At least 3 years of experience in membership development, sales, account management, customer service, or association/nonprofit operations.
• Experience managing customer or member relationships, renewals, and sales opportunities.
• Strong experience with CRM or membership database systems.
• Advanced Microsoft Excel skills, including pivot tables and VLOOKUP.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Professional and customer-focused approach with strong problem-solving skills.
• Ability to work independently, take ownership of responsibilities, and follow up effectively.