Membership Coordinator

SERVICE SPECIALTIES, INC.; Chantilly (VA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + commission

Medical, dental and vision insurance

401(k) with company match

Paid time off and holidays

Growth opportunities

Friendly, supportive environment

Regular hours 8am–5pm

Job summary

SERVICE SPECIALTIES, INC. in Chantilly, VA is seeking a proactive Member Outreach Specialist to reach out to potential members by phone, email, and other channels to explain benefits and encourage enrollment.

You will follow up with leads, maintain accurate records in our CRM, support existing members, and collaborate with the team to promote events and campaigns, while delivering a positive experience.

Qualifications

• 1+ year of sales, customer service, or outreach experience.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and conducting follow-ups.
• Detail-oriented, organized, and able to manage multiple priorities.
• Positive, energetic attitude with excellent interpersonal skills.

Responsibilities

• Proactively reach out to potential members via phone, email, and other channels to share the benefits of membership.
• Follow up with leads to answer questions, provide guidance, and encourage enrollment.
• Maintain accurate records of member interactions and status updates using our database/CRM system.
• Support existing members and address their needs to ensure continued satisfaction.
• Collaborate with team members to develop creative strategies for membership growth.
• Assist in planning and promoting events, campaigns, or special offers as needed.
• Provide a positive, professional, and enthusiastic experience for every prospect and member.

Skills

Sales experience

Verbal & written communication

Outbound calling

Multi-tasking

Interpersonal skills

CRM proficiency

Tools

CRM platforms

Microsoft Office

Job description

• Proactively reach out to potential members via phone, email, and other channels to share the benefits of membership.
• Follow up with leads to answer questions, provide guidance, and encourage enrollment.
• Maintain accurate records of member interactions and status updates using our database/CRM system.
• Support existing members and address their needs to ensure continued satisfaction.
• Collaborate with team members to develop creative strategies for membership growth.
• Assist in planning and promoting events, campaigns, or special offers as needed.
• Provide a positive, professional, and enthusiastic experience for every prospect and member.

Required Qualifications

• 1+ year of sales, customer service, or outreach experience
• Strong verbal and written communication skills
• Comfortable making outbound calls and conducting follow-ups
• Detail-oriented, organized, and able to manage multiple priorities
• Positive, energetic attitude with excellent interpersonal skills
• Proficient with Microsoft Office and/or CRM platforms

Preferred Qualifications

• Experience in membership, subscription, or community-based roles
• Prior experience working in a similar industry is a plus
• Competitive hourly pay plus commission
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• PTO and paid holidays
• Opportunities for growth and advancement
• Friendly and supportive work environment
• Regular hours, 8am - 5pm, Monday to Friday

Equal Opportunity Employer, including disabled and veterans.