Membership Services Associate (Remote)

Sky Health Care Management; Columbia (MD); Remote; USD 22,000 - 30,000; Full time

Job summary

Sky Health Care Management seeks a friendly Membership Services Associate to support members with enrollment, renewals, updates, and general questions. You’ll help ensure accurate records and a positive member experience.

You will respond to inquiries by phone, email, or in person, assist with applications and account changes, explain options, and document interactions while handling personal information responsibly.

Qualifications

• Strong customer-service experience.
• Excellent communication and listening skills.
• Detail-oriented with strong organization.
• Proficient with computers and office software.
• Experience with membership or healthcare support preferred but not required.

Responsibilities

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

Skills

Customer service

Communication

Organization

Data entry

Problem solving

Tools

CRM software

Microsoft Office

Job description

About the Role

We’re seeking a friendly, organized Membership Services Associate to support members with enrollment, account updates, and general questions. You’ll help ensure accurate records and a positive member experience.

Responsibilities

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

Qualifications

• Strong customer-service and communication skills.
• Excellent organization and attention to detail.
• Comfortable using computers, databases, and office software.
• Ability to handle multiple requests professionally.
• Membership, administrative, or customer-support experience is preferred but not required.