Membership Services

The Joyce D & Andrew J Mandell Greater Hartford Jewish Commu; West Hartford (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center is seeking a Membership Services Associate to deliver frontline customer service to members and guests, assisting with inquiries, registrations, and transactions.

Responsibilities include processing memberships, handling payments, maintaining accurate records, and promoting programs to enhance the member experience while upholding center policies.

Qualifications

• 1–2 years of customer service/front desk/administrative experience.
• Experience handling cash, credit card transactions.
• Experience with membership databases or CRM software.

Responsibilities

• Provide frontline customer service to members and guests.
• Process memberships and handle payments.
• Maintain accurate records and transactional data.
• Promote programs and uphold center policies to enhance the member experience.
• Create a welcoming environment.

Skills

Customer service

Front desk

Interpersonal skills

Engagement with diverse populations

Tools

CRM software

Job description

The Membership Services Associate provides frontline customer service assisting members and guests with inquiries, registrations, and transactions. This role is responsible for processing memberships, handling payments, maintaining accurate records, and ensuring a welcoming environment. The associate supports retention efforts by addressing member needs, promoting programs, and upholding center policies to enhance the overall member experience.1–2 years of customer service, front desk, or administrative experience, preferably in a community center, fitness facility, or membership-based organization.Experience handling cash, credit card transactions, and membership databases or CRM software preferred.Strong communication and interpersonal skills, with the ability to engage with diverse populations.Previous experience in sales, hospitality, or recreation services can be an advantage.