Membership Services

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center; West Hartford (CT); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center in West Hartford, CT, seeks a Membership Services Associate to provide frontline customer service, assist members with inquiries, registrations and transactions, and process memberships.

The role emphasizes handling cash/credit transactions, maintaining accurate records, and promoting programs to enhance member experience in a welcoming environment.

Qualifications

• 1–2 years of customer service or front desk experience, preferably in a community center or membership-based setting.
• Experience handling cash, card transactions, or CRM databases is a plus.
• Strong communication and interpersonal skills with the ability to engage diverse populations.

Responsibilities

• Provide frontline customer service to members and guests, handling inquiries, registrations and transactions.
• Process memberships, payments, and maintain accurate records.
• Foster a welcoming environment and support retention by promoting programs and upholding center policies.

Skills

Customer service

Front desk

Administrative tasks

Job description

Job DetailsJob Location: WEST HARTFORD, CT 06117

The Membership Services Associate provides frontline customer service assisting members and guests with inquiries, registrations, and transactions. This role is responsible for processing memberships, handling payments, maintaining accurate records, and ensuring a welcoming environment. The associate supports retention efforts by addressing member needs, promoting programs, and upholding center policies to enhance the overall member experience.

Qualifications

• 1-2 years of customer service, front desk, or administrative experience, preferably in a community center, fitness facility, or membership-based organization.
• Experience handling cash, credit card transactions, and membership databases or CRM software preferred.
• Strong communication and interpersonal skills, with the ability to engage with diverse populations.
• Previous experience in sales, hospitality, or recreation services can be an advantage.