Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Town of Hempstead (NY); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free membership

Generous PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. in New York is recruiting to execute Acquisition 365, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs, plus handling returns and customer inquiries.

You will deliver friendly, efficient service and support members across interactions and transactions. This role emphasizes driving membership growth, knowledge of BJ’s programs, and a fast-paced, team-based environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Resolves Member concerns in a courteous and timely manner. Escalates issues when necessary.

Skills

Customer service

Sales

Basic math

Tools

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. in New York is recruiting to execute Acquisition 365, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs, plus handling returns and customer inquiries.

You will deliver friendly, efficient service and support members across interactions and transactions. This role emphasizes driving membership growth, knowledge of BJ’s programs, and a fast-paced, team-based environment.