Membership Growth & Retention Specialist

BJ's Wholesale Club, Inc.; Town of Monroe (NY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Membership

Benefits Package

401(k) Plan

Job summary

BJ’s Wholesale Club, Inc. in New York seeks a dynamic front-line associate to drive member acquisition and provide outstanding service. You will promote all membership programs, assist with purchases, and resolve questions while supporting club policies and a positive member experience.

You’ll work to meet sales goals, handle returns and pick-ups, and help with BOPIC orders in a fast-paced retail environment. Weekly pay and benefits are offered.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer Service

Sales Experience

Goal Achievement

Basic Math

Computer Proficiency

Job description

BJ’s Wholesale Club, Inc. in New York seeks a dynamic front-line associate to drive member acquisition and provide outstanding service. You will promote all membership programs, assist with purchases, and resolve questions while supporting club policies and a positive member experience.

You’ll work to meet sales goals, handle returns and pick-ups, and help with BOPIC orders in a fast-paced retail environment. Weekly pay and benefits are offered.