Membership Sales & Customer Service Pro

BJ's Wholesale Club, Inc.; Levittown (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Levittown, NY is seeking a member services associate to support acquisitions, renewals, and cross-selling BJ’s Loyalty Programs. You’ll assist members with returns, exchanges, and general inquiries while delivering outstanding service and maintaining club standards.

Join a team that emphasizes collaboration, speed, and integrity, with a focus on the member experience and a strong emphasis on achieving membership goals and delivering value to families.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Customer service

Sales experience

Math skills

Computer proficiency

Job description

BJ’s Wholesale Club in Levittown, NY is seeking a member services associate to support acquisitions, renewals, and cross-selling BJ’s Loyalty Programs. You’ll assist members with returns, exchanges, and general inquiries while delivering outstanding service and maintaining club standards.

Join a team that emphasizes collaboration, speed, and integrity, with a focus on the member experience and a strong emphasis on achieving membership goals and delivering value to families.