Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Taunton (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase

Job summary

BJ’s Wholesale Club in Taunton, MA is seeking a front-line associate focused on membership acquisition and member services. You will promote BJ’s memberships, process applications, and handle exchanges and returns with a friendly, efficient approach.

The role emphasizes high-energy selling, accurate transaction processing, and timely escalation of member concerns to ensure a positive shopping experience.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Job description

BJ’s Wholesale Club in Taunton, MA is seeking a front-line associate focused on membership acquisition and member services. You will promote BJ’s memberships, process applications, and handle exchanges and returns with a friendly, efficient approach.

The role emphasizes high-energy selling, accurate transaction processing, and timely escalation of member concerns to ensure a positive shopping experience.