Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Framingham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Generous PTO

Medical plans

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. in Framingham, MA seeks a motivated team member to drive membership acquisition, retention, and premium member benefits. You will act as the first line for membership questions, process applications, and help with returns and pick-ups while maintaining the club’s high standards.

The role emphasizes energetic selling, problem solving, and delivering a positive member experience through efficient service and accurate information.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills and comfort with computers and digital tools.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively pitching all membership programs per policy.
• Sells membership products to new and existing members with energy and determination.
• Drives toward goal achievement defined by benchmarks and results.
• Delivers superior service as first point of contact for memberships and related questions.

Skills

Sales

Customer service

Goal achievement

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. in Framingham, MA seeks a motivated team member to drive membership acquisition, retention, and premium member benefits. You will act as the first line for membership questions, process applications, and help with returns and pick-ups while maintaining the club’s high standards.

The role emphasizes energetic selling, problem solving, and delivering a positive member experience through efficient service and accurate information.