Membership Sales & Customer Service Associate

BJ's Wholesale Club; Framingham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Flexible health benefits

401(k) with match

Employee stock purchase plan

Eligibility varies by position

Job summary

BJ’s Wholesale Club in Framingham, MA is hiring to grow its member base and deliver exceptional service. You’ll promote membership programs, process purchases, and handle inquiries while supporting returns, exchanges, and pick-ups with a high-energy approach.

We offer weekly pay and a comprehensive benefits package, plus opportunities for career growth in a fast-paced retail environment designed to meet member needs.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick-ups.

Skills

Customer service

Sales experience

Basic math

Computer skills

Tools

POS system

MS Office

Job description

BJ’s Wholesale Club in Framingham, MA is hiring to grow its member base and deliver exceptional service. You’ll promote membership programs, process purchases, and handle inquiries while supporting returns, exchanges, and pick-ups with a high-energy approach.

We offer weekly pay and a comprehensive benefits package, plus opportunities for career growth in a fast-paced retail environment designed to meet member needs.