Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Stoneham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Massachusetts is seeking a frontline member acquisition and member services role. You will promote membership programs, assist with applications, and handle returns and pickups to ensure a top-notch member experience.

This full-time, on-site position emphasizes high energy, goal achievement, and teamwork, with weekly pay and access to comprehensive benefits. Join a team that values service excellence and operational standards.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales

Basic math

Computer literacy

Job description

BJ’s Wholesale Club in Massachusetts is seeking a frontline member acquisition and member services role. You will promote membership programs, assist with applications, and handle returns and pickups to ensure a top-notch member experience.

This full-time, on-site position emphasizes high energy, goal achievement, and teamwork, with weekly pay and access to comprehensive benefits. Join a team that values service excellence and operational standards.