Membership Growth Specialist

BJ's Wholesale Club, Inc.; Framingham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Health benefits (multiple plans)

401(k) Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in Framingham, MA is hiring for a front-line member services role focused on acquiring and retaining members, upgrading memberships, handling returns, exchanges, and general customer inquiries.

You will play a key part in delivering a positive member experience and supporting club policies daily. This position offers weekly pay, free BJ’s memberships, and a comprehensive benefits package including PTO, health options, and a 401(k) plan with company matching.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.

Skills

Customer service

Sales experience

Basic math

Computer proficiency

Tools

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. in Framingham, MA is hiring for a front-line member services role focused on acquiring and retaining members, upgrading memberships, handling returns, exchanges, and general customer inquiries.

You will play a key part in delivering a positive member experience and supporting club policies daily. This position offers weekly pay, free BJ’s memberships, and a comprehensive benefits package including PTO, health options, and a 401(k) plan with company matching.