Membership & Customer Experience Specialist

BJ's Wholesale Club, Inc.; Taunton (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Taunton, MA is seeking a team member for frontline customer service and membership sales. You will actively pitch membership programs, assist with purchases, and ensure a positive member experience at every contact.

In this role you will handle inquiries, process exchanges, and support club policies to maintain smooth operations and high member satisfaction. Weekly pay and benefits accompany a strong team-driven environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look ups, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Job description

BJ’s Wholesale Club in Taunton, MA is seeking a team member for frontline customer service and membership sales. You will actively pitch membership programs, assist with purchases, and ensure a positive member experience at every contact.

In this role you will handle inquiries, process exchanges, and support club policies to maintain smooth operations and high member satisfaction. Weekly pay and benefits accompany a strong team-driven environment.