Membership Sales & Service Associate

BJ's Wholesale Club, Inc.; Barnstable (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Barnstable, MA is seeking a dynamic team member to drive membership sales and provide outstanding customer service to our Members. You will play a key role in promoting membership options, handling inquiries, and ensuring a positive in-store experience across departments.

Join a people‑forward environment with a strong emphasis on teamwork, speed, and accountability. We offer weekly pay, comprehensive benefits, and opportunities for growth within a values‑driven

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Front line customer service

Sales experience

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club in Barnstable, MA is seeking a dynamic team member to drive membership sales and provide outstanding customer service to our Members. You will play a key role in promoting membership options, handling inquiries, and ensuring a positive in-store experience across departments.

Join a people‑forward environment with a strong emphasis on teamwork, speed, and accountability. We offer weekly pay, comprehensive benefits, and opportunities for growth within a values‑driven