Membership Sales & Service Specialist

BJ's Wholesale Club; Portsmouth (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring for a membership sales-focused role at our Portsmouth, NH location. You will drive acquisition, retention, and cross-sell of BJ’s loyalty programs while delivering exceptional member service.

Expect to engage customers, present membership options, process renewals, returns, and inquiries, and support a fast-paced club environment with a focus on accuracy and teamwork.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Customer service

Sales experience

Basic math

Computer skills

Job description

BJ’s Wholesale Club is hiring for a membership sales-focused role at our Portsmouth, NH location. You will drive acquisition, retention, and cross-sell of BJ’s loyalty programs while delivering exceptional member service.

Expect to engage customers, present membership options, process renewals, returns, and inquiries, and support a fast-paced club environment with a focus on accuracy and teamwork.