Retail Membership Sales Specialist

BJ's Wholesale Club; West Lebanon (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

BJ’s Wholesale Club in West Lebanon, NH is hiring for a front-line Membership Sales role. You will engage with members, promote acquisition and retention programs, and provide outstanding service at every contact point. Join a team that values growth, drive, and a positive member experience.

Weekly pay, benefits options, and a supportive environment are part of the package. You will learn about BJ’s membership options, process applications, and assist with purchases and returns while meeting

Qualifications

• Prior front line/customer service or sales experience.
• Results-driven with proven success in goal achievement.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues when necessary.
• Assists with BOPIC orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Basic math

Computer skills

Job description

BJ’s Wholesale Club in West Lebanon, NH is hiring for a front-line Membership Sales role. You will engage with members, promote acquisition and retention programs, and provide outstanding service at every contact point. Join a team that values growth, drive, and a positive member experience.

Weekly pay, benefits options, and a supportive environment are part of the package. You will learn about BJ’s membership options, process applications, and assist with purchases and returns while meeting