Membership Sales Representative (FT)

Jewish Community Center of Greater Kansas City (The J); Chesterfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Jewish Community Center of Greater Kansas City (The J) is seeking a Membership Sales Coordinator to grow membership units through new member sales, upgrades, and renewals while promoting club services and member purchases. You will collaborate with all departments to enhance sales and customer service across the organization.

The role requires a BA/BS, 2 years in sales and customer service, and proficiency in MS Office. Evening and weekend work is expected to support a thriving fitness community.

Qualifications

• BA/BS in a related field required.
• 2 years sales and customer service experience required.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Fitness/program knowledge preferred.
• Ability to work evenings and weekends as needed.
• Demonstrated ability to gather data and prepare reports.

Responsibilities

• Prospect for sales leads and close membership sales.
• Schedule tours and follow up with prospective members.
• Promote membership options and upgrades to increase revenue.
• Provide excellent customer service and resolve member issues.
• Develop and manage lead generation and follow-up processes.
• Document and track sales activities and results.
• Support front desk during peak hours and events.
• Promote J programs and services to members and guests.

Skills

Sales experience

Customer service

Communication

CRM software

Team player

Evenings/weekends availability

Education

BA/BS in related field

Tools

MS Office

Job description

Summary

The Membership Sales Coordinator is responsible for increasing membership units for the organization through new member sales, membership upgrades, and increasing membership renewals, as well as selling additional club services and other forms of member purchases. This individual will work closely with all departments in promoting sales and customer service for the agency.

Essential Responsibilities

• Prospecting for sales leads, both inside and outside of the facility.
• Scheduling appointments for prospective members to tour facility through email, telephone, and walk-in lead generation.
• Take potential members on effective and informative tours of the facility, present membership options and close sales.
• Provide customers with the highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen and solve customer issues and complaints regarding membership.
• Develop and manage lead generation system and follow-up system for prospective members and new members.
• Responsible for documenting, executing and tracking sales processes and procedures.
• Achieve and exceed personal monthly sales goals and team goals as determined by management staff.
• Assist with seeking out, accruing, and servicing corporate partnerships.
• Assist with professional coverage of building including maintenance of a clean, positive, safe, customer friendly environment.
• Provide support to front desk staff during peak hours of operation.
• Demonstrate understanding of all J programs and services and promote those programs to current and prospective members.
• Assist in developing marketing and promotional pieces and events to improve membership lead generation.
• Attend staff, committee, or board meetings; conferences; and related J program and services meetings including volunteer commitments.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• BA/BS in a related field
• 2 years sales and customer service experience
• Demonstrated ability in Microsoft Office Suite (Word, Excel, Power Point and Access) as well as demonstrated ability to learn new software programs.
• Previous fitness experience is preferred: working knowledge of fitness and program based environment and general understanding of fitness concepts.
• Candidates must be able to work evenings and weekends.
• Able to gather data, compile information and prepare reports as well as routine administrative paperwork pertinent to the organization.
• Understand and utilize standardized sales techniques
• Able to communicate verbally in a clear, concise, and motivating manner, while at the same time being an effective listener.
• Must possess the ability to interact comfortably and enthusiastically with all customers and staff.
• Expected to maintain a positive, professional, success-driven and customer service oriented attitude at all times.
• Must be a self motivated team player.
• Candidate should have knowledge of local competitive environment and keep knowledge current.
• Able to analyze, develop, establish, and maintain efficient work flow and processes.
• Demonstrated ability to take initiative to develop necessary sales processes and procedures.
• Strong ability to perform as a team player in a high performing environment.