Membership Sales Representative (FT)

The J; Creve Coeur (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The J is seeking a Membership Sales Coordinator to grow membership units through new sales, upgrades, and renewals while promoting club services. This role collaborates with all departments to deliver superior customer service and drive sales results.

The candidate should have a BA/BS in a related field and at least two years of sales and customer service experience, with strong MS Office skills and the ability to work evenings and weekends.

Qualifications

• BA/BS in a related field.
• 2 years sales and customer service experience.
• Proficient in Microsoft Office Suite.
• Previous fitness experience preferred.
• Able to work evenings and weekends.
• Able to gather data, prepare reports, and complete administrative paperwork.

Responsibilities

• Prospect for sales leads and schedule appointments with prospective members.
• Take tours of the facility, present membership options, and close sales.
• Provide high-level customer service and resolve membership issues.
• Develop lead generation and follow-up systems for members and prospects.
• Document, execute, and track sales processes and outcomes.
• Support front desk during peak hours and promote J programs and services.
• Assist with marketing pieces and events to boost lead generation.
• Attend meetings and represent the club in a professional manner.

Skills

Sales experience

Customer service

Communication

Microsoft Office

Education

BA/BS in related field

Tools

Microsoft Office Suite

Job description

Summary:The Membership Sales Coordinator is responsible for increasing membership units for the organization through new member sales, membership upgrades, and increasing membership renewals, as well as selling additional club services and other forms of member purchases. This individual will work closely with all departments in promoting sales and customer service for the agency.Essential Responsibilities:Prospecting for sales leads, both inside and outside of the facility.Scheduling appointments for prospective members to tour facility through email, telephone, and walk-in lead generation.Take potential members on effective and informative tours of the facility, present membership options and close sales.Provide customers with the highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.Demonstrate the ability to listen and solve customer issues and complaints regarding membership.Develop and manage lead generation system and follow-up system for prospective members and new members.Responsible for documenting, executing and tracking sales processes and procedures.Achieve and exceed personal monthly sales goals and team goals as determined by management staff.Assist with seeking out, accruing, and servicing corporate partnerships.Assist with professional coverage of building including maintenance of a clean, positive, safe, customer friendly environment.Provide support to front desk staff during peak hours of operation.Demonstrate understanding of all J programs and services and promote those programs to current and prospective members.Assist in developing marketing and promotional pieces and events to improve membership lead generation.Attend staff, committee, or board meetings; conferences; and related J program and services meetings including volunteer commitments.Performs miscellaneous job-related duties as assigned.Qualifications:BA/BS in a related field2 years sales and customer service experienceDemonstrated ability in Microsoft Office Suite (Word, Excel, Power Point and Access) as well as demonstrated ability to learn new software programs.Previous fitness experience is preferred: working knowledge of fitness and program based environment and general understanding of fitness concepts.Candidates must be able to work evenings and weekends.Able to gather data, compile information and prepare reports as well as routine administrative paperwork pertinent to the organization.Understand and utilize standardized sales techniquesAble to communicate verbally in a clear, concise, and motivating manner, while at the same time being an effective listener.Must possess the ability to interact comfortably and enthusiastically with all customers and staff.Expected to maintain a positive, professional, success-driven and customer service oriented attitude at all times.Must be a self motivated team player.Candidate should have knowledge of local competitive environment and keep knowledge current.Able to analyze, develop, establish, and maintain efficient work flow and processes.Demonstrated ability to take initiative to develop necessary sales processes and procedures.Strong ability to perform as a team player in a high performing environment.