Membership and Sales Representative

Club-Fit; Jefferson Valley (NY); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Sales bonus

Job summary

Club-Fit in Jefferson Valley, NY is hiring a Club Experience Advisor to drive membership growth and program adoption. You will engage guests, explain membership options, and close sales while delivering outstanding hospitality.

You will manage prospects, schedule appointments, and coordinate with the Club Experience Director to meet monthly goals and maintain member engagement. Excellent communication and relationship-building are essential.

Qualifications

• Bachelor’s degree in business related field.
• Ongoing Club Fit Training in 1Huddle.
• Demonstrate proficiency in membership systems (agreement management, profile management).
• Maintain proficiency in MS Office: Outlook, Excel, Word.

Responsibilities

• Greet and engage guests to provide membership and program information.
• Enroll new members and assist with retention objectives.
• Manage prospect database and schedule follow-ups.
• Support monthly membership revenue and program sales goals.

Skills

Sales

Membership sales

Customer service

Prospecting

Account management

Communication

Teamwork

Education

Bachelor’s degree in business related field

Tools

Outlook

Excel

Word

Job description

• Location 600 Bank Road,Jefferson Valley, NY, 10535,United States
• Base Pay $44,000.00 - $65,000.00 / Year
• Other Compensation + Sales Bonus
• Job Category Sales, Fitness Facility
• Employee Type CAT1: Non-Exempt (FT)

Description

Job Title: Club Experience Advisor

Job Purpose

• Inspire members and prospects to live a healthy way of life by encouraging their involvement with fitness through membership options, programs, and services.
• Increase membership base by enrolling new members and maximizing retention.
• Assist members with account maintenance and articulate an extensive knowledge of Club Fit membership options, products, and services.
• Generate revenue for the Club through honest and enthusiastic membership and program prospecting, sales and genuine hospitality.
• Full time (35-40) hours per week. Sunday availability is a must.

Operations

• Provide effective membership and program information to guests, determine their needs, and wants, and match those needs and wants with the appropriate programs and membership options.
• Generate at least two new corporate contacts per year demonstrating a commitment to embracing the neighborhood.
• Thoroughly understand prospect inquiries regarding using the club to determine the best membership or program options.
• Contribute to meeting and exceeding established monthly goals in membership sales, base, and revenue.

Prospect Management:

• Greet all inquiries in a friendly and professional manner by responding attentively and promptly to inquiries and suggestions.
• Ensure prospect information is submitted accurately and in full, into the system for appropriate follow-up and mailings.
• Obtain the registration information of non-member participants to follow up with them to explain additional club offerings, including membership.
• Conduct prospect calls and schedule appointments as directed each month by Club Experience Director.
• Complete timely follow-up for all prospects according to systems outlined in training manual.
• Get referrals from existing membership base and while prospecting leads.
• Achieve Club team goals through persistent and enthusiastic outreach.
• Manage database of prospects, program participants and members to ensure follow up, integration, hospitality, and opportunities for future sales potential.
• Monitor guest registration procedures set forth by the Director to generate more membership sales.

Account Management:

• Complete all agreements and registration forms accurately and promptly.
• Follow up regularly and professionally with new program and membership participants to ensure they are properly integrated into their new endeavor at Club Fit
• Proactively engage all members and guests. Build strong relationships with members and staff.
• Process membership account changes and program registration changes within a timely manner.
• Maintain member’s financial information and club database records confidential.
• Assist with Accounts Receivable collection to ensure records are accurate and clearly communicated.
• Assist with monthly freeze processes and membership renewal processes.
• Ensure accuracy of monthly reporting by assisting with review and calculations
• Maintain up to date records including scanning of new contracts and notices.
• Ensure all new members are set up on the Club Fit App and well versed in the benefits and functions.

Communication:

• Keep financial information and club database records confidential.
• Spend time throughout the club interacting with members, ensuring that the members are certain that we care about their well-being.
• Keep channels of communication with co-workers and management open; demonstrate a commitment to embracing the neighborhood.

Department Strategy and Planning

• Deliver service that convinces members we care about their well-being.
• Perform other duties as assigned.

Professional and Technical Knowledge

• Bachelor’s degree in business related field
• Ongoing Club Fit Training in 1Huddle
  • Blood borne Pathogens, Emergency Response Protocol (ERP), Sexual Harassment, Cyber Security
• Attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices.
• Have a working knowledge of the memberships, programs and services offered in each department.
• Demonstrate proficiency in membership systems, including agreement management, profile management and account status.
• Maintain proficiency in MS Office: Outlook, Excel, Word
• Remain up to date with sales and billing software.

Team Work

• Accomplish related results as needed and participate in projects and administrative tasks as directed by the Club Experience Director
• Expected to report to work based on schedule.
• Contribute to team and Club Fit goals.
• Attend Club Fit events and community outreach events to promote club services.
• Participate in brainstorming as part of the group and individually to generate and initiate innovative ideas for promotions to increase club revenue.

Physical Requirements

• Ability to:
• Sit for extended periods of time.
• Lift 10 lbs
• Understand and communicate both verbally and written in English.
• Follow job related directions.
• Conduct prospect tours.
• Think independently and suggest effective solutions to potential challenges.
• Work a flexible schedule as required by business needs.
• Understand and comply with all company safety policies and their requirements.