Membership Sales Pro - Fast-Paced, Member-First

BJ's Wholesale Club, Inc.; Philadelphia (Philadelphia County); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Generous paid time off

Health benefits options

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a motivated associate to acquire new members, upgrade and cross-sell loyalty programs, and handle returns and customer inquiries. You’ll deliver friendly service and promote the member experience while following club policies and procedures to ensure safe and positive experiences for members.

The role emphasizes achieving membership goals, handling credit card applications, and assisting with Buy Online Pick Up In Club orders as needed.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members as a first line contact for membership, credit card applications, and inquiries.
• Resolves Member concerns in a courteous and timely manner and escalates when needed.
• Assists with BOPIC orders for members and maintains club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Results driven

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club is seeking a motivated associate to acquire new members, upgrade and cross-sell loyalty programs, and handle returns and customer inquiries. You’ll deliver friendly service and promote the member experience while following club policies and procedures to ensure safe and positive experiences for members.

The role emphasizes achieving membership goals, handling credit card applications, and assisting with Buy Online Pick Up In Club orders as needed.