Membership Sales & Customer Service Specialist

BJ's Wholesale Club, Inc.; Portsmouth (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k) match

Stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a member-focused professional to drive acquisition, retention, and cross-sell of membership programs. You will handle renewals, upgrades, and related member inquiries while ensuring excellent service and adherence to club policies.

The role emphasizes performance against membership goals, teamwork, and maintaining a welcoming, values-driven club environment for members and colleagues alike.

Qualifications

• Front-line/customer service or sales experience preferred.
• Basic math skills.
• Computer proficiency preferred.

Responsibilities

• Promote BJ’s value proposition for acquisition, retention, and member experience.
• Converts potential members by pitching membership programs according to company policies.
• Drive membership sales with energy to achieve goals and benchmarks.
• Deliver superior customer service as the first point of contact for membership questions and issues.
• Maintain club policies and procedures and ensure a safe, positive environment for members.

Skills

Customer service

Sales experience

Math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. is seeking a member-focused professional to drive acquisition, retention, and cross-sell of membership programs. You will handle renewals, upgrades, and related member inquiries while ensuring excellent service and adherence to club policies.

The role emphasizes performance against membership goals, teamwork, and maintaining a welcoming, values-driven club environment for members and colleagues alike.