Membership Sales & Service Pro

BJ's Wholesale Club, Inc.; Seabrook (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a frontline team member to execute Acquisition 365, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs.

This role also handles merchandise returns, exchanges, and customer service inquiries to ensure a positive member experience. You will support club policies, work as part of a team, greet and assist members promptly, and uphold GOLD standards (Greet, Anticipate, Appreciate) while maintaining a safe, clean environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Resolves Member concerns in a courteous and timely manner. Escalates issues as necessary.
• Assists with BOPIC orders for members.
• Maintains all club policies and procedures.

Skills

Customer service experience

Sales experience

Job description

BJ’s Wholesale Club, Inc. is seeking a frontline team member to execute Acquisition 365, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs.

This role also handles merchandise returns, exchanges, and customer service inquiries to ensure a positive member experience. You will support club policies, work as part of a team, greet and assist members promptly, and uphold GOLD standards (Greet, Anticipate, Appreciate) while maintaining a safe, clean environment.