Membership Sales Advisor

Crunch Fitness, Primetime Fitness LLC; East Windsor Township (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Crunch Fitness is seeking a proactive Membership Advisor to drive in-club sales and member enrollment. You will perform needs analysis, present club facilities, and convert inquiries into visits and tours.

The role includes upgrading memberships, proposing training packages, and handling paperwork with a customer-first approach. You will build relationships with prospective and current members, generate outreach, and contribute to achieving daily and monthly sales goals in a fast-paced gym

Qualifications

• Must be able to determine desires and needs of prospective members via proper analysis.
• Provide information about club facilities to potential members in person or by phone.
• Convert inquiries into club visits and tours, and guide decision making.
• Up-sell memberships and personal training options.
• Complete all required membership paperwork accurately.

Responsibilities

• Meet daily, weekly, monthly and quarterly sales goals.
• Up-sell upgrades and family memberships with additional services.
• Generate leads by calling, emailing, texting and social outreach.
• Give tours and trial memberships to prospective members.
• Fill out all paperwork for accurate membership records.
• Handle check-ins and promote higher level memberships and programming.

Skills

Sales

Customer Service

Needs Analysis

Prospecting

Communication

Member Tours

Tools

CMS system

Job description

Membership Advisor
Sales
Follow the Crunch Sales Script and Enroll New Members

• Upgrade current members
• Activate new members
• Call and set up sales appointments with prospective members

Selling Skills

• Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.
• Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
• Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
• Converts telephone inquiries into club visits.
• Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
• Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
• Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Marketing Skills

• Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn)
• Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
• Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track
• Internally distributing guest passes, asking for referrals,
• Follow-ups on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.
• Creating 3-5 events in the club per month 1 per week
• Create and post social media content

Member Service

• Follow the three steps of service
• Greet all members & their guests use their name and wish them a good workout
• Exceed expectations and suggestive sell
• With a smile, wish them well as they exit the club
• Check Ins:

Check in all members and guests in accordance with company procedures

• Ensure all members are participating in services and programs according to their level of membership
• Facilitate any messages on club software at member check-in
• Observes ABC screen to book kick-offs
• Identify opportunities where you can promote higher level memberships and programming
• Facilitate all member requests or forward to a manager, assistant manager or manager on duty
• Get feedback on group fitness classes and programs we have running and provide to management
• Calls members as prescribed in the Club Management System to ensure member satisfaction and usage.
• Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.
• Handle all cancellations requests and propose lifeline and alumni programs (saves)

Guests

• Greet guests promptly and courteously
• Communicate special events to members and guests
• Explain membership options to guests and ask them if they would like to enroll
• Ensure all first time guests are taken through a tour
• Follow up with all guests

Desk Duties

• Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks
• Assist with Managing the Member Service Reps (scheduling, compliance, training)
• Answer phones in courteous, helpful, professional manner
• Master the use of the CMS system
• Maintain professional disposition at all times
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, programs and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Take the initiative to learn opening and closing duties

Website: www.primetimefitness.org