Member Services Representative Overnight

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

Crunch Fitness - Fit Fusion, LLC in Noblesville, Indiana seeks a front desk associate to greet members, perform check-ins, and handle member inquiries with a friendly, professional approach.

Responsibilities include membership sales, processing payments, assisting with club events, and maintaining a welcoming, organized environment for all guests.

Qualifications

• Experience in customer service or front-desk roles.
• Strong verbal and written communication skills.
• Proficiency with computer systems and basic software.
• Able to greet members warmly and handle inquiries professionally.

Responsibilities

• Greet all members and guests with a smile and assist as they enter the club.
• Check in all members and guests in accordance with procedures.
• Facilitate messages on club management software at check-in.
• Answer phones in courteous, helpful, professional manner.
• Inform members about special events and club activities.
• Maintain a welcoming atmosphere and assist with member requests.
• Process payments for services and retail purchases.
• Know club facilities, services, and schedules; keep area clean and organized.

Skills

Customer service

Communication skills

English fluency

Reading and writing

Computer skills

Job description

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings