Membership Sales Advisor (Full Time)

ACAC - ATLANTIC COAST ATHLETIC CLUBS; West Chester (Chester County); On-site; USD 35,000 - 55,000; Full time

Job summary

ACAC - Atlantic Coast Athletic Clubs in West Chester, PA seeks a Membership Advisor to generate new memberships, nurture member relationships, and ensure high satisfaction. This role focuses on outreach, tours, and promoting programs, requiring strong communication, sales drive, and computer skills to manage pricing, policies, and member data.

You will be the friendly gateway to the club, greeting guests, setting appointments, and guiding prospective members through sign-up.

Qualifications

• High school diploma or GED required; college degree preferred.
• Prior professional sales experience in commission-based role preferred.
• Prior customer service experience highly desired.
• Excellent communication and interpersonal skills; proficient computer skills.

Responsibilities

• Meet or exceed monthly sales goals.
• Infiltrate the surrounding market, generate leads, schedule appointments, and tour prospective members.
• Maintain knowledge of club membership pricing and policies.
• Develop and sustain member relationships; promote club events and programs.
• Use membership management software to track prospects and members.
• Provide outstanding service and welcome guests to ACAC.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Sales experience (commission-based)

Proficient computer skills

Education

High school diploma or GED

College degree preferred

Tools

Membership management software

Job description

Description

If you enjoy interacting with people and sustaining great rapport with those who are within the fitness community as well as those who would love to be a part of the fitness community, then this is the ideal position for you! As a Membership Advisor you will become the gateway to introducing or reintroducing prospective club members to the importance of being a member at the club but also living a healthy lifestyle!

Summary/objective

Responsible for generating new sales and memberships for the club, as well as managing member satisfaction and retention.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Meet or exceed established monthly sales goals
• Meet or exceed weekly call goals
• Meet or exceed weekly self-generated outreach goals
• Infiltrate the surrounding market, produce leads, schedule appointments, and tour prospective members
• Successfully use and operate membership management software system
• Generate and execute creative ideas to promote membership and programs
• Systematically follow up with prospective members within the designated time frame
• Maintain knowledge of club membership pricing and costs
• Maintain knowledge of club policies and procedures, particularly those related to membership sales
• Support and handle membership problems and changes; make decisions in consideration of the club's policies and procedures
• Establish and maintain relationships with members/guests to make all feel welcome
• Proactively seek out and participate in opportunities to build a member base and promote club
• Keep members informed of club events and activities and encourage participation

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High school diploma or GED required, college degree preferred
• Prior professional sales experience in commission-based role preferred
• Prior customer service experience highly desired
• Excellent communication and interpersonal skills
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.