Member Services Representative

Crunch Fitness; Silverdale (WA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Training & development

Wellness resources

Performance bonus

Employee discounts

Flexible schedule

Complimentary Peak Gym Membership

Free CECs & CEUs

Job summary

Crunch Fitness in Silverdale, WA is seeking a friendly front desk associate to drive membership sales and guest relations. You will greet members, check in guests, answer phones, and promote club programs while maintaining a welcoming atmosphere.

The role requires Fluent English, strong reading/writing skills, and basic computer proficiency to operate club software and scheduling tools. Competitive benefits accompany this position.

Qualifications

• Fluent English required for daily interactions.
• Strong reading and writing skills are essential for communication.
• Basic computer skills to operate club software and POS systems.

Responsibilities

• Membership sales and upselling services.
• Greet members and guests with a smile and assist at check-in.
• Handle member check-in according to procedures and manage club software messages.
• Answer phones in a courteous, professional manner.
• Promote events, programs, and services to members and guests.
• Maintain a welcoming atmosphere and assist with member requests.

Skills

Fluent English

Reading & writing

Computer skills

Tools

Club software

Job description

Benefits:

• Training & development


• Wellness resources


• Bonus based on performance


• Employee discounts


• Flexible schedule

Requirements:

• Fluent in English


• Proficient reading and writing skills


• Computer Skills

Responsibilities:

• Membership Sales


• Greet all members & guests with a smile and wish them well as they exit the club


• Check in all members and guests in accordance with company procedures


• Facilitate any messages on club software at member check-in


• Answer phones in courteous, helpful, professional manner


• Communicate special events to members and guests


• Maintain an atmosphere, which makes members feel welcome


• Facilitate all member requests or forward to a manager


• Maintain professional disposition at all times


• Sell retail products


• Schedule member services: tanning, etc


• Facilitate payment of member services in accordance with company procedures


• Know club facility, services, and schedules


• Maintain a clean and organized work area


• Assist in all projects as delegated by club management


• Follow all policies and procedures in the Employee Handbook


• Opening and closing duties

Benefits:

• Complimentary Peak Gym Membership


• Free CEC's & CEU's, discounted NASM certification, and CPR


• Discounts on products and services