Member Services Representative

Crunch Fitness; Boise (ID); On-site; USD 17,000 - 21,000; Full time

Job summary

A leading fitness company in Boise is seeking enthusiastic individuals to join their team. The role involves membership sales, welcoming members and maintaining a positive atmosphere. Strong customer service skills and proficiency in English are essential for this position. The ideal candidate will enjoy engaging with others and have good computer skills. This is a fantastic opportunity to inspire others and contribute to a supportive fitness community.

Qualifications

• Proficient reading and writing skills.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership sales.
• Greet all members and guests with a smile.
• Check in all members and guests.
• Facilitate messages on club software.
• Answer phones in a courteous manner.
• Communicate special events to members.
• Maintain a welcoming atmosphere.
• Facilitate all member requests.
• Maintain a clean work area.
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Strong customer service skills

Fluent in English

Computer skills

Job description

Overview

Crunch Fitness is looking for energetic, enthusiastic people who are passionate about health and fitness to join our team. Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Responsibilities

• Membership sales
• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Computer skills

Special Skills

• Strong customer service skills

Meetings

• Monthly or weekly department meetings
• Employee training meetings