Member Services Representative

Crunch Fitness - Central PA; Nashua (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Training & development

Job summary

Crunch Fitness - Central PA is looking for enthusiastic individuals to join our team. The role involves greeting members and guests, managing membership sales, and maintaining a welcoming atmosphere. Strong customer service skills and the ability to communicate effectively are essential for success in this position.

Applicants should be fluent in English and possess good computer skills. The position offers additional benefits such as employee discounts, a flexible schedule, and opportunities for training and development.

Qualifications

• Fluent in English.
• Strong computer skills and proficient reading and writing skills.
• Strong customer service skills are essential.

Responsibilities

• Sell memberships and greet members & guests.
• Check in members and guests per company procedures.
• Answer phones in a courteous and professional manner.
• Maintain a welcoming atmosphere for members.
• Facilitate member requests and maintain a clean work area.

Skills

Strong customer service skills

Fluent in English

Computer Skills

Proficient reading and writing skills

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings