Membership Retention & Growth Leader

AAA; Coppell (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays + PTO

Parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Membership Retention Sales Manager to lead the member retention unit, guiding inside sales and call center operations to deliver exceptional member experiences and measurable performance.

The role emphasizes coaching, staffing optimization, and cross-functional collaboration to improve retention, engagement, and overall member value. Requires 4–6 years in related roles and strong leadership skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 4–6 years in inside sales, call center ops, or customer service.
• 1–3 years supervisory/management experience preferred.
• Proven experience leading sales or customer service teams.

Responsibilities

• Lead sales and member service activities to increase membership value.
• Set performance expectations for sales, service, productivity, quality, and satisfaction.
• Monitor performance with dashboards, analyze results, and identify trends and risks.
• Optimize staffing, scheduling, workflows, and resources for productivity.
• Coach and develop supervisors and teams through regular reviews and development plans.
• Train employees on sales techniques, service standards, and new programs.
• Manage turnover with effective hiring, onboarding, and retention strategies.
• Ensure corrective actions follow company policies and employment requirements.
• Build strong relationships with internal units and sales teams.

Skills

Inside sales

Call center ops

Customer service

Supervision/management

ACD knowledge

MS Office

Education

Bachelor's degree

Tools

ACD technology

Workforce management

Quality assurance

Job description

Auto Club Enterprises seeks a Membership Retention Sales Manager to lead the member retention unit, guiding inside sales and call center operations to deliver exceptional member experiences and measurable performance.

The role emphasizes coaching, staffing optimization, and cross-functional collaboration to improve retention, engagement, and overall member value. Requires 4–6 years in related roles and strong leadership skills.