Membership & Programs Specialist

Valparaiso Family YMCA; Valparaiso (IN); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Free Y membership

Discounted family membership

Child Watch hours available free of ch

Job summary

Valparaiso Family YMCA is seeking a part-time Membership Representative to support membership and program enrollment services. The role entails processing memberships, handling inquiries, and performing cash handling and POS duties.

A high school diploma, 18+ age, and customer service experience are required, with a typing speed of 35 wpm. The position requires availability days, evenings, and weekends, with benefits including free Y membership and discounted family memberships.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous customer service experience.
• Must be able to type at least 35 words per minute.

Responsibilities

• Process new memberships and process program registrations; maintain a high level of confidentiality with regard to all personal and financial aspects.
• Respond to inquiries/requests as per department guidelines. This includes but is not limited to contacting department staff for department-specific issues.
• Process retail sales.
• Maintain facility key box; notify supervisor immediately when any key is unaccounted.
• Maintain cash box and balance shifts.
• Adhere to work schedule and primary substitute for others when needed.
• Perform opening and/or closing procedures as required and outlined in department guidelines.
• Follow emergency procedures and safety precautions. Follow procedures for reporting all accidents, incidents and hazards.
• Adhere to all policies, rules, and regulations as outlined in employee handbook and other communications. Obtain and maintain required training(s).
• Follows YMCA policies and procedures; responds to emergency situations. Obtain and maintain required training(s).
• Performs other duties as assigned.

Skills

Customer service experience

Typing 35 wpm

Education

High school diploma or equivalent

Job description

Valparaiso Family YMCA is seeking a part-time Membership Representative to support membership and program enrollment services. The role entails processing memberships, handling inquiries, and performing cash handling and POS duties.

A high school diploma, 18+ age, and customer service experience are required, with a typing speed of 35 wpm. The position requires availability days, evenings, and weekends, with benefits including free Y membership and discounted family memberships.