Membership Engagement & Programs Specialist

Family YMCA of Marion and Polk Counties; Salem (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Family YMCA of Marion and Polk Counties seeks a Membership Specialist to drive programs, engagement, retention and memberships. You will assess needs via interview-style conversations and match them to YMCA childcare, youth programs, and memberships.

You will explain benefits, close sales, and serve as a resource for parents and members with a strong emphasis on core Y values. The role requires customer service excellence, data integrity in the membership system, and collaboration with multiple

Qualifications

• Strong customer service and communication skills.
• Willingness to engage members and explain programs.
• Ability to respond calmly in emergencies and manage conflicts.

Responsibilities

• Provide exceptional customer service at the membership/registration desk.
• Explain programs, memberships, pricing and assist with registrations.
• Engage participants and members to join YMCA activities and events.
• Close sales and promote financial assistance where needed.
• Maintain data in the membership system and ensure accuracy.
• Support retention efforts and communicate with members regularly.

Skills

Customer service

Communication

Sales

Multitasking

Diversity awareness

Education

First Aid certification

CPR

Tools

Daxko

Job description

Family YMCA of Marion and Polk Counties seeks a Membership Specialist to drive programs, engagement, retention and memberships. You will assess needs via interview-style conversations and match them to YMCA childcare, youth programs, and memberships.

You will explain benefits, close sales, and serve as a resource for parents and members with a strong emphasis on core Y values. The role requires customer service excellence, data integrity in the membership system, and collaboration with multiple